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Customer service is key

NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service.

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‘Customer Service 4.0’ at Rolls-Royce Power Systems

A new service and digital strategy to transform MTU’s global customer support.

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Automation accepted in the workplace

The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial...

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Salix Homes joins forces with ANS Group to enhance its digital services

Salford housing association Salix Homes has joined forces with leading cloud service provider ANS Group to further enhance its digital services.

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How robots and digitization will change the way we work

With around 1.8 million industrial robots, the number of robots has reached a new record in...

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Skillsoft introduces All Digital Transformation Courses

North Highland selects Skillsoft’s full portfolio of Digital Transformation courses to enhance...

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Cisco completes accompany acquisition

Cisco has completed the acquisition of Accompany, a privately held company based in Los Altos,...

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Academia and industry combine to tackle global issues with AI

New AI Network will bring academic research and industry insights together.

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Cisco showcases the museum of the future at the Natural History Museum

Cisco showcases the power of digital museums at the Natural History Museum.

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Managing cost, time and quality control key

Oracle’s Aconex selected for ease of implementation, security, reliability and multi-system...

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Citrix launches 'unified' digital workspace

Digital transformation, cloud and new workstyles are forcing businesses to rethink how and where...

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Flexible working patterns drive up IT investment across Europe

76% of organisations across Europe have increased IT and technology budgets this year.

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NEWS
Ryanair goes all-in on AWS

Airline chooses AWS for the broadest and deepest portfolio of cloud services, unmatched...

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'Optimal office' productivity gains could unlock ?39.8 billion GDP for UK and Ireland

Improving workstyle could put the UK on a path to greater productivity and pay for the cost of...

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Minds meet to figure out key questions on AI

Researchers from across Europe met at Brunel University London to nail the key questions to help...

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Videos

Powering sustainable data centre growth

Rollo Maschietto, Policy Manager, Renewable Energy Association (REA), discusses the ways in which the data centre and energy sectors can work together to ensure delivery of the clean, reliable, and scalable...

Work AI Institute delivering real-world lessons for successful AI adoption

Work AI leader Glean has launched the Work AI Institute, a first-of-its-kind research initiative - supported by faculty from Stanford, Harvard, Berkeley, Notre Dame, and others - dedicated to decoding what...

Work AI Institute delivers real-world lessons for successful AI adoption

Work AI leader Glean has launched the Work AI Institute, a first-of-its-kind research initiative - supported by faculty from Stanford, Harvard, Berkeley, Notre Dame, and others - dedicated to decoding what...

High performance infrastructure demands high density cooling

DCS talks to Paul Quigley, President of Airsys Cooling Technologies. Paul also holds the executive leadership position at Airsys Global Group overseeing Sales and Marketing. In this interview, Paul discusses...

Expert Opinions

Can AI help employees to upskill?

By Nadir Merchant, General Manager, IT Operations Suite, Kaseya.

The ouroboros: When AI models eat their own tail

By Andre Jay, Director of Technology at Warp Technologies.

Kao Data’s SEED Fund initiative takes root in communities

By Lizzy McDowell, Director of Marketing, Kao Data.

The end of AI theatre – why 2026 will be defined by AI impact, not inputs

By Sven Peters, AI Evangelist, Atlassian.

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