Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

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Digital Workplace uses Blockchain

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

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Stephen Bryant joins DigitalRoute as CTO

DigitalRoute, provider of Data Integration solutions globally, has appointed Stephen Bryant to the position of CTO.

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NIIT Technologies appoints Gautam Samanta as its European Head

NIIT Technologies Limited, a leading global IT solutions organization, has appointed Gautam Samanta as the head of Europe. In this role, Gautam will be responsible for spearheading the Company's growth in the Europe region and will be based in London.

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IT insights from SMBs

Annual survey of SMB and midmarket enterprises highlights growing maturity of those IT...

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NEWS
IOT projects on the increase

Vodafone has published its fifth annual IoT Barometer Report  – the leading global survey...

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Smart devices can save lives and money

Acqueon calls for the adoption of connected pill boxes to help the NHS improve patient care and...

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NEWS
Norsk Tipping puts its trust in Proact to drive digital innovation

Proact is one of three companies awarded a framework agreement for storage solutions...

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SGN relies on CA Technologies

Leading UK gas distribution company enhances protection across its cloud infrastructure with CA...

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75% of organisations willing to pay a premium for enhanced hosting and cloud services

Customers willing to pay an average 30% premium for security, uptime and performance; survey finds...

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Multi-Cloud strategy needed - urgently!

One in four IT organizations in Europe is already operating tiered applications spanning on- and...

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76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations

Increasing consumer power reflected in expectations around communications, data protection and data...

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Digital customer experience takes off

Airline to use advanced Digital Behavioural and Digital Experience Performance Analytics for...

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NEWS
Lack of Cloud expertise damages business revenues

67 per cent of IT pros believe they could be bringing greater innovation to their organisation...

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NEWS
Managed Service Providers become the new engine of IT Growth

Suppliers of managed services are taking on more responsibilities as they become the driving...

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Videos

Steve Petryschuk, Director, Product & Market Strategy in Product Management, Auvik, discusses the findings of the company’s recent 2025 IT Report, entitled: “Why IT is long on challenges but short on...
In this video, DCS talks to Panduit at the DCA's 2025 10x10 Event
Helena Fagraeus Lundström, T.Loop CEO, explains how T.Loop designs, builds and operates Data Energy Centers®, realised “on the edge” in buildings with heating needs that match with Data Energy...
Lee Caswell, SVP, Product and Solutions Marketing at Nutanix, discusses the findings of its seventh annual Enterprise Cloud Index (ECI) survey and research report, which measures global enterprise progress...

Expert Opinions

Adult skills expert, Kevin Vashi at Netcom Training will discuss why in times of crisis, UK businesses should prioritise the onboarding and training of cybersecurity professionals.
By Erik Costlow, Sr Director, Product Management, Azul.
Harnessing waste heat to reduce operating costs and improve sustainability.