News

New research from Ventrica shows that UK companies can’t afford to replace humans with AI in customer service enquiries, with an emotive experience unlocking repeat purchasing and more revenue.
Horizon River, a leading provider of premium technology is redefining network solutions with its Secure Uptime service. The company has selected the Highlight Service Observability Platform to enhance service...
Kao Data has partnered with JCA Engineering and global workforce engagement platform PepTalk to bring a first-of-its-kind, people-first approach to the construction of its new KLON-03 data centre, which allows...
Delivering peace of mind with layered security, co-managed services and a unified management platform, SonicWall is helping partners grow services profitably through its continued innovation leveraging next...

Expert Opinions

By Dirk Alshuth, Cloud Evangelist at emma – the cloud management platform.
By Duncan Roberts, Associate Director at Cognizant Research.
AI is revolutionising work in the unified communications sector, but with its transformative potential also come challenges; William Rubio, CallTower’s CRO explores the key areas where AI is making an...