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Totalmobile revolutionises Coates' operations with field first platform

Totalmobile partners with Coates to optimize operational efficiency through an innovative platform.

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xtype debuts native governance platform for ServiceNow

xtype unveils a platform to bridge governance gaps in ServiceNow, enhancing compliance and efficiency for enterprises.

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Zendesk's AI-Powered revolution: enhancing customer experience
  • Published in AI

Discover how Zendesk's new AI-driven features are transforming customer service through advanced automation and analytics.

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Zendesk acquires HyperArc to enhance AI-powered analytics

Zendesk extends its analytics capabilities by acquiring HyperArc, aiming to provide GenAI-powered insights to enhance customer intelligence.

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Harnessing Agentic AI: balancing trust and collaboration for future success

Agentic AI offers vast economic potential, but trust and human collaboration are essential for...

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Addressing inequalities in AI access and training

The Adaptavist Group reveals workplace AI implementation is deepening inequalities, with...

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Empowering the next generation of conservation professionals

The Connected Conservation Foundation and Cisco introduce a free training program for aspiring...

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IoA Professional Portfolio: transforming data hiring

The IoA's Professional Portfolio offers a dynamic, evidence-based framework to assess and hire...

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Addressing the UK’s trust gap in cyber risk management

CyXcel's research reveals that a lack of trust in third-party vendors leaves UK businesses exposed...

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Expanding cyber security in Ireland's public sector

Integrity360 enhances public sector cyber security amidst Ireland's growing data breaches.

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NEWS
The rise of AI in cybersecurity: insights from ISC2's 2025 Survey

AI adoption is transforming cybersecurity, reshaping roles, and influencing hiring, as highlighted...

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Digital Realty enhances carbon-free operations in Greece with PPC's energy initiative

Digital Realty's data centers in Athens to run on PPC’s verified renewable energy, advancing...

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Videos

Agentic AI, Data Security and Enterprise Productivity in 2026

Softcat’s Dean Gardner (Technology Director) and Adam Harding (Head of OCTO) unpack the findings of the organisation's latest Business Tech Report. From agentic AI and ransomware resilience to sustainability...

From MSP to MIP: The Rise of Agentic AI in the channel

In this interview, Eric Mink, VP of AI Adoption, shares how MSPs can turn AI curiosity into structured, billable services. He explores commercialisation strategies, vertical specialisation, and building...

“Paranoid” Security, AI Risks, and the Future of MSSPs

Martin Jakobsen, Founder and Director of Cybanetix, explains how his team takes a “paranoid” security approach, using AI, automation, and analyst training to proactively detect threats. He discusses why...

Delivering sustainable decommissioning and circular economy outcomes

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT DATA to support Virgin Media O2 across all UK data centre sites, focusing on responsible decommissioning,...

Expert Opinions

Expert Insight: Why Local Internet Traffic Matters More Than You Think

Mike Hoy, CTO, Pulsant, and Mike Hellers, Product Development Manager, LINX, on how hosting data locally in Scotland supports optimal speeds and reliability, complementing wider UK connectivity for consistent...

How to build an AI SRE agent that solves production incidents like a team of engineers

By Pejman Tabassomi, Field CTO for EMEA at Datadog.

Rethinking the grid: data centres as energy allies

By Ciaran Flanagan, Vice President & Global Head of Data Centre Solutions & Services at Siemens.

Enterprise AI success in 2026 hinges on a problem you probably haven't named yet

By Vijay Narayan, EVP and Americas MLEU Business Unit Head at Cognizant.

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