Digitalisation World

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Three in four consumers ready to walk away if customer service is poor

Published in Digital Business IT Management + Service

Survey highlights scale of frustrations with the pandemic customer experience.

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LogicMonitor expands to new R&D centre in Pune, India

Published in AI IT Management + Service

Looks to increase company’s Indian employee base by at least 25 percent this year further establishing India as a key location for LogicMonitor’s continued growth.

NEWS

Emovis UK chooses Progress

Published in IT Management + Service Networks + Telecoms

Global leader in toll-based mobility solutions uses Progress WhatsUp Gold to shorten issue detection, response, and resolution time for 400-server environment.

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Park Place Technologies bolsters Ireland tech investment

Published in AI Infrastructure + Asset Management IT Management + Service

Park Place opens state-of-the-art Support and Operations Centre in the heart of County Cork.

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Apptio improves technology investment decision-making

Portfolio-wide enhancements to Business Intelligence reports, cloud optimization capabilities and...

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Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit...

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Employees say hybrid work makes them happier and more productive

Only 1 in 5 employees feel their organisation is very prepared for hybrid working.

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Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up...

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BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...

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Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...

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Majority of CIOs want to replace current technology

Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside...

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Park Place Technologies launches Entuity v20.0

Upgraded on-prem solution features a streamlined user interface, server and storage management...

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New Relic launches Service Level Management

New Relic’s service level management experience helps developers, operators and executives...

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USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

NEWS

Park Place Technologies acquires Reliant Technology

Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and...

From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...

The rise of multi-signal MDR in the age of tool sprawl and identity-driven threats

In this interview, Phil Skelton, Senior Director of International Sales at eSentire, explores why modern defence demands multi-signal MDR that correlates identity, endpoint, cloud, network, and vulnerability...

Backup storage architecture security and scale insights from ExaGrid

In this conversation, Bill Andrews, President and CEO of ExaGrid, discusses how Tiered Backup Storage is helping MSPs improve performance, strengthen ransomware protection, and scale efficiently. He explains...

Building a strong Finnish ecosystem around data centre investments

Antti “Jogi” Poikola newly appointed Managing Director of the Finnish Data Center Association (FDCA), explains how Finland has an exceptional opportunity to become a leading country in sustainable digital...