ServiceNow service management capabilities to be extended to all BT Group units .
Read More
To solve for rising IT costs, IT and finance leaders collaborate to scrutinise technology spend and ensure budgetary and business goals are met.
Read More
NICE has published the 2024 International Happiness Index, its inaugural research which highlights the opportunity gap between consumer demands and what businesses are delivering when it comes to CX. The index found most consumers believe if organisations leverage digital and AI solutions in customer service, it can close the gap and make them happier and more loyal consumers.
Read More
More than 69% of executives expect to spearhead their organisation’s AI efforts.
Read More
Hybrid working and infrastructure complexity continue to present significant network management challenges.
Read More
The SNIA STA forum (STA) has announced completion of the twentieth Serial Attached SCSI (SAS) Plugfest, showcasing the collaborative and innovative spirit of industry-leading companies around 24G SAS. The plugfest brought together eight SAS equipment manufacturers in Austin, Texas, and was co-located with SNIA Regional SDC Austin for the first time. Test results were audited by an independent engineering consultant.
Read More