VIDEO

Proactivity, AI and transparency - the top customer expectations

Andy Venables, CEO at POPX, discusses the findings of a new survey of 250 MSP leaders by POPX, which reveals a significant shift in expectations for MSPs in 2026. Unsurprisingly, security and AI featured heavily as key trends among customers, with demands for a more proactive service, increased customer support, and transparency being essential areas for MSPs to evolve their offerings and client engagement strategies.

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AI’s growing pains reveal how sustainable IT can solve hardware shortage

By Peter Miller, sales manager and refurbished technology expert, at ETB Technologies.

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The all-in-one platform trap: why depth, not just breadth, wins for MSPs

By Pete Wilson, Senior Director, Channel Sales EMEA, Illumio.

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Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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