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IT Management + Service

NEWS

Less than half of digital initiatives are successful

On average, only 48% of digital initiatives meet or exceed business outcome targets, according to Gartner, Inc.’s annual global survey of more than 3,100 CIOs and technology executives, and more than 1,100 executive leaders outside of IT (CxOs). A cohort of CIOs and CxOs, known as the “Digital Vanguard,” has the highest achievement rate, where 71% of their digital initiatives meet or exceed business outcome targets.

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NEWS

Freshworks unveils AI Agent to improve the customer and employee experience

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets.

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NEWS

Report highlights the benefits of being an observability leader

Splunk has released The State of Observability 2024 report in collaboration with Enterprise Strategy Group (ESG).

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NEWS

Research uncovers root causes of AI and automation implementation delays

99.7% of organizations recognize AI's potential to overcome IT challenges and drive efficiency, but gap between interest and execution persists.

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NEWS

Qualys debuts Risk Operations Centre (ROC) in the Cloud

Qualys Enterprise TruRisk Management redefines cyber risk operations by unifying diverse security solutions for prioritisation and actionable remediation.

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NEWS

Opengear further simplifies IT management complexity

Opengear has introduced two new advanced offerings. These innovative solutions will simplify initial setup with zero-touch provisioning and ensure access to IT infrastructure. Opengear continues to be an IT industry leader by providing a highly secure and easy-to-use management solution that reinforces its commitment to supporting IT professionals around the globe.

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Solgari expands partnership with Cognizant to enhance customer engagement

Solgari and Cognizant team up to streamline procurement and deployment of customer engagement...

AI in 2026: ensuring safe and accountable use

In advance of Safer Internet Day, Sean Tilley, Senior Sales Director EMEA at 11:11 Systems, found...

DocuWare Introduces Intelligent Document Processing (DocuWare IDP)

Beacon, NY, Dec 20, 2024– DocuWare unveils its AI-powered Intelligent Document Processing...

Armis and Gigamon team up

Leading agentless device security platform provider Armis, and cloud visibility and analytics...

Hammerspace acquires Rozo Systems

Hammerspace has acquired Rozo Systems - creator of the Mojette Transform, the patented erasure...

Phoenix achieves Pinnacle Partner status with VMware

Phoenix has been recognised as a VMware Pinnacle Partner, reflecting its ongoing collaboration and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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