NEWS

Almost half of consumers stop doing business with a company after one bad experience

Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the report explores how global organizations are rethinking CX to build lasting customer relationships in an increasingly digital world.

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BLOG

5 Steps Enterprise Can Take to Prepare for Agentic AI

By Michael Nappi, Chief Product Officer, ScienceLogic.

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NEWS

Workforce crisis sparks debate over HR & IT merger

New study of global tech leaders finds IT leaders believe combining functions could boost productivity and engagement.

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NEWS

HP expands Workforce Experience Platform

AI-powered platform offers new capabilities across device management, sentiment analysis, and predictive lifecycle planning.

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NEWS

Infosys and LogicMonitor collaborate

Driving enhanced operational efficiency and observability with Infosys AIOps Insights and LogicMonitor’s Edwin AI.

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NEWS

Nine in ten public sector organisations to focus on agentic AI in the next 2-3 years

Public sector organizations recognize the potential of AI for enhancing decision making, improving service delivery and driving operational efficiency, with two-thirds (64%) already exploring or actively working on Gen AI initiatives.

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The SoftwareONE Holding AG and RIB Software partnership is to accelerate bringing to market the...
Automata’s integrated automation will support The Royal Marsden NHS Foundation Trust’s Clinical...
More than 950,000 job postings for tech positions in Q4 2022.
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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