NEWS

Generative and agentic AI set to transform customer service

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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NEWS

Hitachi Energy completes Windows 11 migration

ManagementStudio's platform was utilised by Hitachi Energy to complete its recent Windows 11 migration of over 40,000 desktops across 12 countries. The project began with a 500-device pilot in November 2023, followed by the main migration starting March 2024 and concluding October 2024.

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NEWS

More than half of UK workers would leave their job due to overcomplicated IT systems

59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of workers in the largest businesses wanting more simplified workplace technology.

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BLOG

International Women’s Day: Women in Technology in 2025 on breaking the bias

A PwC study found that a career in the tech industry was a first choice for only 3% of female students and women only make up for 22% of AI professionals. With the latest wave of companies scaling back on diversity, equity, and inclusion (DE&I) initiatives, women in tech find themselves at a crossroads.

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BLOG

Accelerating Change: Tackling Gender Imbalance and Empowering Women in Tech

International Women’s Day provides an excellent opportunity to reflect on and benchmark progress towards gender parity. However, despite “gender” and “equality” becoming buzz words over the past five years, progress has been stagnant – especially in the tech industry.

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Zoom to use Now Platform to help scale customer service operations and enable Hardware as a Service.
Huawei’s digital platform based on leading new ICT empowers Smart City+.
Intel has shared its strategy for the future of data-centric computing, as well as an expansive...
SOTI Global Report finds almost half (45%) of enterprises are failing to leverage mobile technology...
Landmark Exasol study defines the changes needed for today’s aspiring CDOs — and the...
WalkMe Discovery helps enterprises unlock the hidden value of their tech stack by providing...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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