NEWS

Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Where next for the agritech revolution?

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS

Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and responsive.

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution for patients and staff.

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NEWS

Sharp rise in concern over digital threats

Lack of internal resources and exploding cybercrime a ‘perfect storm’ for CISOs and their teams.

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60 per cent of business leaders are unsure about their organisation’s readiness for data and AI,...
Cybersecurity, AI, and cloud adoption redefine IT professional roles, reveals Paessler’s latest...
The research also uncovered a gender divide with 70% of women reporting experiencing negative...
Deazy research highlights ongoing CTO challenges, including cybersecurity and managing in-house...
VMware Workspace ONE will offer a simple and secure enterprise platform that delivers a digital...
Two thirds of organisations lack a centralised hub of content for users to easily access...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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