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Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Where next for the agritech revolution?

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS

Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and responsive.

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution for patients and staff.

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NEWS

Microsoft and Ordnance Survey join forces to teach machines how to identify types of roofs

Machine goes from zero to 87% accuracy in five days.

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NEWS

Sharp rise in concern over digital threats

Lack of internal resources and exploding cybercrime a ‘perfect storm’ for CISOs and their teams.

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Wavenet partners with 8x8

Wavenet partners with 8x8, marking a leap in enterprise communications and customer experience....

Broadcom launches Rally Anywhere

Broadcom has launched Rally® Anywhere, the on-premises offering of Rally, its enterprise agility...

Advancing AI transformation: a roadmap for businesses and governments

The World Economic Forum launches a new Industries in the Intelligent Age report series that...

Edgegap, CIN and Colt bring edge game server to London

The installation in the City of London’s first game server deployment was Hiber’s web-based...

SUSE appoints Margaret Dawson as Chief Marketing Officer

SUSE strengthens its global marketing strategy with the appointment of Margaret Dawson as CMO,...

The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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