Expert Opinions | Digitalisation World

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Aiming for service excellence: swimming or sinking in today’s digital economy

Published in IT Management + Service

By Dirk Martin, CEO and Founder of Serviceware SE.

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How IT services can play a pivotal role in reducing carbon emissions

Published in Digital Business IT Management + Service

COP26 reinforced the need for society to reduce carbon emissions and be more eco-conscious. If we are to meet the targets set out by governments and organisations, tangible actions must take place. The UK has committed to reaching net zero by 2050, a challenging prospect that requires all levels of...

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Breaking down the traditional walls of ITSM through business collaboration

Published in AIOps IT Management + Service

By Jonathan Wiener - Chief Revenue Officer at Aurachain.

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The revolution in IT service management is a big bonus for boardrooms

Published in AIOps IT Management + Service

Powerful new allies have emerged for boardrooms looking to streamline IT service management and reduce costs. By Mark Twomey, CEO, Xcession.

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Transforming enterprise system moinitoring

Adding new monitored elements is a long and complicated process. Even the most highly trained and...

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The future of service management in the DevOps era

An open, collaborative platform enables teams to scale operations quickly and ensure the...

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Employee wellbeing and Covid-19: Driving automation within IT support services

The unprecedented impact Covid-19 has had on everyone is well documented, and as the world grapples...

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Avoid the double whammy of high costs and ineffective implementation in ITSM

IT efficiency remains a major objective for enterprises in every sector, all too-frequently...

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How to avoid compliance fines through automation and better people processes

The number of regulatory standards and security best practices infrastructure teams have to comply...

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Business as usual: keeping software up to scratch wherever your team is

The world is currently in the midst of the unknown. The COVID-19 pandemic has led to one of the...

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Why managing application performance in the cloud is vital

In the digital era, it's now easier than ever to support a remote workforce as so many applications...

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Efficient monitoring: how to realise a return on investment from container use

Containerised applications are fast becoming an established fact in the IT infrastructure of global...

From remote access to real control: how MSPs are rethinking security and operations

In this interview, Francisco Ordillano, Founder (DE) & Founding Partner (UK) at CyberPlus, discusses why secure remote access has become a critical control point for modern organisations. He explores how...

Bringing order to network security in a multi-cloud era

In this interview, Gal Yosef, Director of Solution Engineering at AlgoSec, discusses how AI is reshaping both cyber threats and defences, and why visibility, policy enforcement and operational discipline are...

Pulsant unveils £10 millionhigh-density investment in Milton Keynes data centre

Rob Coupland, CEO at Pulsant, discusses the company’s £10 million investment in its Milton Keynes data centre to provide high-density, sovereign compute capacity to support AI transformation, with plans to...