Managed services shifting from reactive support to value-driven cloud operations

Monday, 20th April 2026 Posted 1 month ago in by Sophie Milburn

In this interview, Josh Ewing, VP of eNlighten Managed Services at Namos Solutions, discusses how managed services are evolving beyond traditional break-fix models towards value-led, outcome-focused delivery. He explores the growing role of AI and automation in improving efficiency and client experience. He also explains how XLAs and VLAs are helping organisations drive measurable business value across Oracle environments.

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