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Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

Delivering sustainable decommissioning and circular economy outcomes

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT...

Unlocking more personalised customer experiences with AI, RCS, and integrated omnichannel strategies

Sophie Cheng, Sinch’s SVP of Product Marketing, discusses the findings of the company’s recent...

DEI matters more than ever - in the IT industry and beyond

Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI,...

WOMEN IN IT – Jenny Briant, Academy Operations Director at the Ten10 Academy

Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on...

DCS talks to ToffeeX at TechExGlobal 2025

In this video, DCS talks to ToffeeX at TechExGlobal 2025.

DCS talks to Barbara at TechExGlobal 2025

In this video, DCS talks to Barbara at TechExGlobal 2025.

DCS talks to Edge Impulse at TechExGlobal 2025

In this video, DCS talks to Edge Impulse at TechExGlobal 2025.

DCS talks to Nasuni at TechExGlobal 2025

In this video, DCS talks to Nasuni at TechExGlobal 2025.

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