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NICE launches Enlighten AI Routing

Leveraging holistic CX data to power its AI, NICE Enlighten AI Routing hyper-personalizes customer-agent connections in real-time to enable brand-differentiating next-gen CX.

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NEWS
Commvault expands SaaS portfolio

Commvault has expanded its Metallic software-as-a-service (SaaS) portfolio and a new unified intelligent data services platform designed to meet organizations’ growing demand to intelligently manage their most critical asset—their data.

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NEWS
Business leaders disagree over technology priorities

Cyber Security, Digital Transformation, AI and Cloud Computing all score similarly in terms of priority for IT leaders.

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NEWS
Intent networking taken to the next level?

Streamlined connectivity and integrations with VMware NSX-T and SONiC help customers to automate and assure the operations of IT, cloud and telco data centres.

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NEWS
CDL reduces data replication costs by 60%

insurtech CDL has deployed Qlik Data Integration to deliver real-time data ingestion capabilities...

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NEWS
neutrality.one connects Taeknizon’s enterprise locations to datamena and Equinix Abu Dhabi

The deployments provide secure, reliable and stable connections to Taekni Cloud for Taeknizon’s...

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NEWS
Haidrun enters blockchain market with next-gen enterprise solution

New private blockchain platform with AI delivers scale, privacy and cost savings to drive...

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NEWS
Kampala colo first

Raxio has officially launched Uganda’s first state of the art Tier III carrier-neutral data...

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NEWS
Digital dividend

Latest Citrix® research shows young workers can drive an extra £1.3 trillion in corporate profits...

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NEWS
Openreach boosts connectivity services with Ciena

Ciena’s Routing & Switching and Optical solutions help meet growing customer demand.

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NEWS
The Nuvias Group acquires Cloud Distribution

Nuvias Group, the European high value specialist distributor, is expanding through the acquisition...

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NEWS
StorCentric’s Retrospect launches Retrospect Backup 18

Industry's most flexible backup solution also includes enhanced data management platform, and cloud...

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Videos

What to do when delivery volumes shrink and prices climb?

Oskar Lampe, Regional Director at BCS Consultancy, discusses how supply chain disruption, material shortages and rising costs are creating new challenges for data centre construction projects.

North-East ideally placed to deliver digital infrastructure for an AI-fuelled digital future - Part 1

Following on from our highly successful North-East data centre roadshow, which took place in Newcastle earlier this year, we keep the region’s data centre conversation going, as Ed Bissell, Sales Director at...

Deep observability and the AI security illusion: why more tools aren't delivering better protection

In this in-depth discussion, Mark Jow, EMEA Technical Advocate & Evangelist at Gigamon, and Sam Lambert, EMEA Channel Director at Gigamon, explore why 83% of breaches now involve AI despite increasing security...

What happens when service desk support becomes AI-assisted in real time

CEO Ed Crane and COO Archie Maddocks of Phoenix47 reveal how their Fusion47 platform is shifting service desk operations from reactive ticket handling to real-time, AI-assisted resolution. They discuss...

Expert Opinions

The real lesson from the Palantir fallout: digital sovereignty is now a national security issue

By Matt Horne, Director of Intelligence and Investigations at Clue Software

Automated vs Manual API Testing: Which Approach Is Right for You?

Compare automated vs manual API testing — pros, cons, tools, and use cases. Learn when to choose each approach and how to combine them for better results.

Unlocking the goldmine of conversational data

By Amitabh Misra, Chief Technology Officer, Sprinklr.

Cybersecurity is no longer best practice – it's becoming a legal obligation

By Tracey Hannan-Jones, information security consulting director at UBDS Group

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