UK retailer uses Cloud Services to scale TV and Social Media campaigns

December is the most important month of the year for UK retailer Marks and Spencer, and its advertising campaigns are the cornerstone of its holiday strategy. When its 2013 primetime Christmas TV ad campaign encouraged people to visit a dedicated website, it was vital it could cope with the spike...

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Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Red Hat Enterprise Linux 6.6 Beta now available

Red Hat has announced the beta release of Red Hat Enterprise Linux 6.6, the latest version of our Red Hat Enterprise Linux 6 platform.

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Quorum releases onQ v3.8

Quorum has announced the general availability of Quorum onQ™ v3.8. This latest version offers...

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Lenovo ThinkServer now offering shared DAS clustering

Syncro controllers bring shared storage with RAID along with storage clustering and failover to...

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New hospital data centre project

Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust awards Secure I.T. Environments.

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End user survey sheds light on the application’s importance

Ninety-four per cent of UK business end users say application performance and availability affect...

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's...

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Security breaches can go undiscovered for weeks

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014...

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Gridstore CEO, George Symons, reviews 2014 Storage Industry Predictions

Gridstore™ has revealed its mid-year review of their original 2014 industry predictions. With...

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near...

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Videos

Data Centre World Frankfurt 2026
In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...
Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led to a new approach to offshore staffing. He explains why...
In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...

Expert Opinions

By Priyank Savla, Vice President, Marketing, Invicti.
Richard Simmons, Director Network Solutions, at Logicalis UKI, discusses that the challenge of adopting AI is no longer proving that the technology works, but ensuring that the infrastructure supporting it can...
The businesses that see AI ROI will be the ones with a carefully defined question that worked backwards. By Pedro Varela, Head of AI, Slalom.
Mike Fry, Infrastructure Data & Security Solutions Director at Logicalis UKI, discusses why many organisations are discovering that while launching AI is relatively straightforward, scaling it across the...