Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Lenovo ThinkServer now offering shared DAS clustering

Syncro controllers bring shared storage with RAID along with storage clustering and failover to expanded lineup of Lenovo server systems.

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Gridstore CEO, George Symons, reviews 2014 Storage Industry Predictions

Gridstore™ has revealed its mid-year review of their original 2014 industry predictions. With data growth showing no signs of slowing down and the variety and number of data storage solutions on the market also increasing, there continues to be a large amount of end-user confusion when it...

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Big Data event to showcase opportunities for business

A national provider of IT infrastructure is staging an event in the Sheffield City Region to show...

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and...

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Quantum acquires Symform's cloud services platform and development team

Will leverage technology and expertise to expand Quantum’s cloud offerings.

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City of Asheville uses CloudVelocity for disaster recovery

CloudVelocity says that the City of Asheville in North Carolina, with more than 80,000 residents,...

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Citygate expands to new sites in partnership with Node4

New and used car dealer Citygate has been able to reduce costs, simplify IT management and increase...

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Only one in a 100 Cloud providers meet proposed EU Data Protection requirements

The EU General Data Protection Regulation is expected to be passed this year and take effect in...

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NAKIVO improves VM recovery time by 10X for an Internet and Cloud provider

NAKIVO helps eLogic – a leading Internet and cloud services provider in Italy – to...

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Talon announces key management hire to help drive ambitious growth strategy

Carl Ramsey appointed to new role as UK Solution Specialist at Talon Storage.

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Breaking the chains that bind me – is the enterprise ready for web-scale IT?

By Mike Joachamsen, Director Product Marketing and Alliances, Emulex.

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Videos

Dan Evans, Associate Director at Lichfields, discusses the results of the company’s recent data centre study, which finds that, for developers, Scotland offers something few regions or countries can match -...
Alex Walsh, Regional VP of Channel Sales, EMEA North at Keepit, discusses the company’s channel-first strategy, broad SaaS data protection, and how MSPs can differentiate amid consolidation and cyber risks,...
In this conversation, ESET UK Country Manager, Matt Knell, discusses why MSPs must move beyond basic endpoint protection and adopt a layered, proactive security approach. He shares practical insights on MDR...

Expert Opinions

By Lorenzo Romano, CEO of GCX Managed Services
By Manvinder Singh, VP of Product Management for AI at Redis.
By Alistair Barnes, Head of Mechanical Engineering at Colt Data Centre Services.
By Terry Storrar, managing director, Leaseweb UK.