Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Lenovo ThinkServer now offering shared DAS clustering

Syncro controllers bring shared storage with RAID along with storage clustering and failover to expanded lineup of Lenovo server systems.

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Gridstore CEO, George Symons, reviews 2014 Storage Industry Predictions

Gridstore™ has revealed its mid-year review of their original 2014 industry predictions. With data growth showing no signs of slowing down and the variety and number of data storage solutions on the market also increasing, there continues to be a large amount of end-user confusion when it...

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Big Data event to showcase opportunities for business

A national provider of IT infrastructure is staging an event in the Sheffield City Region to show...

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and...

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Quantum acquires Symform's cloud services platform and development team

Will leverage technology and expertise to expand Quantum’s cloud offerings.

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City of Asheville uses CloudVelocity for disaster recovery

CloudVelocity says that the City of Asheville in North Carolina, with more than 80,000 residents,...

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Citygate expands to new sites in partnership with Node4

New and used car dealer Citygate has been able to reduce costs, simplify IT management and increase...

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Only one in a 100 Cloud providers meet proposed EU Data Protection requirements

The EU General Data Protection Regulation is expected to be passed this year and take effect in...

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NAKIVO improves VM recovery time by 10X for an Internet and Cloud provider

NAKIVO helps eLogic – a leading Internet and cloud services provider in Italy – to...

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Talon announces key management hire to help drive ambitious growth strategy

Carl Ramsey appointed to new role as UK Solution Specialist at Talon Storage.

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Breaking the chains that bind me – is the enterprise ready for web-scale IT?

By Mike Joachamsen, Director Product Marketing and Alliances, Emulex.

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Videos

Nigel Hedges, Application and Technical Specialist at Fluke Networks explains that, as fibre density increases and performance margins tighten; driven by AI, cloud, and next-generation digital infrastructure,...
Mary-Ann Clarke, AECOM’s Director of Data Centre Delivery, believes that developers, utilities, planners and government need to work together to accelerate investment in grid reinforcement and smart energy...
Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses...
In this conversation, Bill Andrews, President and CEO of ExaGrid, discusses how Tiered Backup Storage is helping MSPs improve performance, strengthen ransomware protection, and scale efficiently. He explains...

Expert Opinions

By Andrew Sedman RCDD, Head of Technical Support & Training, Reichle & De-Massari AG.
By Mark Lewis, Chief Marketing Officer at Pulsant.
By Sean Tilley, Senior Sales Director EMEA at 11:11 Systems.
By James Rogers Jones, Head of Sustainable Development, BCS Consultancy.