B2B businesses must learn from the B2C market about the use of technology to improve customer experience

Consumer-facing companies have led the way in transforming their businesses to meet changed customer needs – now the B2B market must emulate them.

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Majority of councils report good progress in addressing digital skills gap

Four in ten HR leaders rate digital knowledge of front line staff inadequate while digital literacy of senior .managers widely improved

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Waning brand loyalty despite digital initiatives

Talend has published the results of an international consumer and IT business survey that uncovers a startling gap between customer expectations, and the reality of what organizations are currently providing.

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Skills shortage threatens IT teams

Brocade has published a new Global Digital Transformation Skills Study, which aims to uncover how well-placed global IT leaders consider themselves and their teams to be in terms of meeting current and future business demands. Of the six markets surveyed, Germany was found to be the best...

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Turku Energia is digitalizing its business with the help of Tieto Smart Utility

Turku Energia, one of Finland's largest energy companies, has selected the Tieto Smart Utility...

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NEWS
Ryanair ups performance

Ryanair, the Irish low-cost airline, has adopted the New Relic Digital Intelligence Platform to...

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NEWS
Leadership deficiencies and skills shortages identified as top barriers to digital transformation

44% of organisations currently have a Digital Transformation strategy and a further 32% plan to...

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Unloved networks are the main casualty in the race to a digital future

67 per cent of network managers see a digital strategy as important to reduce threat from...

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IT teams face skills shortage

Brocade has published a new Global Digital Transformation Skills Study, which aims to uncover how...

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Guinness Care embraces digital for flagship extra care development

Appello chosen to provide digital care technology to The Quayside development in Totnes.

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NEWS
Virtual reality transforming the lives of terminally ill patients

A Hospice in Leicester is using virtual reality to help patients experience life again as they...

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Technology will determine which retailers will win as the retail market polarises

Customer experience is becoming a key competitive differentiator as the retail market polarises...

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Major UK mortgage and savings provider selects Capriza

Yorkshire Building Society teams up with Capriza to power mobile customer strategy.

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NEWS
Automating enterprise integration

SnapLogic has announced 'industry-first' technology that applies machine learning to enterprise...

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IT needs to play critical role in branch – says 97% of retailers

New research identifies gaps in resource, support and infrastructure.

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Videos

Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the importance of women's perspectives in creating balanced...
Joyda Bianco, CFO of Hyperview, explains that the data centre industry is at a crossroads - facing both a growing talent shortage and a critical need for more diverse leadership – sharing her perspective on...
Egli Kaja, Project Manager, BCS, describes his journey from professional footballer to data centre project management, as part of BCS’s Athlete Career Transition Programme, designed to address the data...
In this video, DCS talks to Panduit at the DCA's 2025 10x10 Event

Expert Opinions

By Chris Carreiro, CTO at Park Place Technologies.
AI is revolutionising work in the unified communications sector, but with its transformative potential also come challenges; William Rubio, CallTower’s CRO explores the key areas where AI is making an...
By Mike Fry, Infrastructure Data & Security Solutions Director at Logicalis UK&I.