Digitalisation World

Pega study reveals poor service can bring customers to the brink of tears

Published in AIOps Digital Business

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems.

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Business leaders disagree over technology priorities

Published in Digital Business

Cyber Security, Digital Transformation, AI and Cloud Computing all score similarly in terms of priority for IT leaders.

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Digital dividend

Published in Digital Business

Latest Citrix® research shows young workers can drive an extra £1.3 trillion in corporate profits if given support to adapt to new realities of work.

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Daimler opts for Software AG IT management solution

Published in Digital Business IT Management + Service

The German auto maker is driving its digital transformation with the help of Software AG.

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Transport and logistics employees stall without integrated technology

70% of global T&L leaders agree that reducing downtime of mobile devices in the field is a top...

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Majority of UK businesses approaching transformation without a plan

The pandemic has accelerated digital transformation but lack of strategy is leading to barriers.

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Fujitsu enhances SELECT Partner Program

Four pillars of the new SELECT Partner Program address the latest market developments and evolving...

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Digital transformation evades businesses that mismanage data

Data is poorly understood, inadequately valued and badly managed by global businesses costing them...

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64 percent of SMBs optimistic about post-pandemic success

One year after the pandemic hit many small and medium-sized businesses hard, a new global survey...

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IBM introduces ‘breakthrough’ Hybrid Cloud and AI capabilities

IBM announces advances in artificial intelligence (AI), hybrid cloud, and quantum computing at the...

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83% of UK businesses achieved growth goal last year

UK employees are confident about how their organisation responded to COVID-19 challenges, and are...

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Agilitas launches feature-rich Online Resource Hub to support channel partners

New partner portal provides easy remote access to Agilitas’ sales & marketing resources.

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The average IT employee rates their WFH happiness at 7/10

66% say they work longer hours WFH.

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Change is here to stay

Equinix report reveals changing working patterns, brought about by COVID-19, spark surge in digital...

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Britvic accelerates digital strategy

Infosys has been selected by Britvic, one of the leading branded soft drinks businesses in Europe,...

MSP Growth, SaaS Protection & Hyperscaler Independence

Alex Walsh, Regional VP of Channel Sales, EMEA North at Keepit, discusses the company’s channel-first strategy, broad SaaS data protection, and how MSPs can differentiate amid consolidation and cyber risks,...

Scotland emerging as key growth market for data centre developers

Dan Evans, Associate Director at Lichfields, discusses the results of the company’s recent data centre study, which finds that, for developers, Scotland offers something few regions or countries can match -...

Sustainability and advanced storage performance go hand in hand

Eric Herzog, Chief Marketing Officer at Infinidat, outlines how and why Infinidat has seen outstanding success with the launch of the InfiniBox® G4 Family, creating a new foundation for the future with...

Work AI Institute delivers real-world lessons for successful AI adoption

Work AI leader Glean has launched the Work AI Institute, a first-of-its-kind research initiative - supported by faculty from Stanford, Harvard, Berkeley, Notre Dame, and others - dedicated to decoding what...