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Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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SUSE Cloud 4 now available, featuring Ceph distributed storage

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.

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New hospital data centre project

Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust awards Secure I.T. Environments.

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near their offices gives them peace of mind.

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and...

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TelecityGroup recertified to Carbon Trust Standard in the UK

92.5% score for Carbon Management qualitative assessment best in sector.

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Citygate expands to new sites in partnership with Node4

New and used car dealer Citygate has been able to reduce costs, simplify IT management and increase...

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Only one in a 100 Cloud providers meet proposed EU Data Protection requirements

The EU General Data Protection Regulation is expected to be passed this year and take effect in...

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Telstra launches new low latency service from Australian Liquidity Center to Aurora data centre

Telstra will launch new low latency connectivity to CME Group’s Aurora data center, providing...

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New IBM SyNAPSE chip could open era of vast neural networks

New chip with brain-inspired non-von Neumann computer architecture has one million neurons and 256...

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IT budgets set to increase according to a third (37%) of financial services organisations

Survey of UK & Ireland financial services sector reveals companies are set to spend as...

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Reflexis chooses IBM Cloud infrastructure

Reflexis, a leader in integrated real-time execution and workforce management solutions, has...

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South Korea’s improving economic conditions boost ICT expenditure

Due to the improving economy and enhanced financial prospects in South Korea, enterprises embrace...

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Videos

A viable pathway to a genuine, distributed, green, and secure digital future

Andy Bates, CISO/Chief Product Officer at StonesThro, explains how the company, working in partnership with Cornerstone, a leading mobile infrastructure services provider, has successfully executed a...

Rethinking identity security for MSPs: insights from the Guardz 2026 State of MSP Threat Report

In this interview, Doni Brass, SVP Product Strategy & Community, discusses findings from the latest threat report showing widespread credential compromise across SMBs. He explains how attackers are bypassing...

'Alarming' gaps in US data centres’ cyber security defences

Rahul Powar, explains that, as cyber threats increasingly target critical infrastructure, a new analysis from Red Sift exposes major email security weaknesses across the US’s largest data center operators....

Rethinking MSP service delivery with a human-first approach

In this interview, Michelle Coombs, Director at Oprising, discusses hidden time loss in MSP service delivery and the operational complexity behind it. She examines what true efficiency looks like in technical...

Expert Opinions

A Framework for Delivering Digital Sovereignty and a More Competitive Europe

Casper Klynge, Vice President, Head of Government Affairs and Public Policy in EMEA at Zscaler

How to mitigate the impact of the memory shortages

By Sarah Beechey, Practice Leader Data Center & AI, SHI.

MSP London Roadshow: collaboration, debate and best practice in uncertain times

At the MSP Channel Insights Roadshow in London, MSP leaders explored how AI is reshaping the channel, from cybersecurity and sales to growth strategy and operations. In a period of uncertainty where the future...

Ransomware Recovery: Why ‘Restore Everything’ Slows You Down

By Fraser Hutchison, Vice President UK&I  at Cohesity 

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