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Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT...

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Mirantis opens office in France to deliver zero lock-in OpenStack solutions to European customers

Experienced local team brings real-world expertise in OpenStack development, deployment and operation.

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Calyx extends management services portfolio

Calyx has significantly extended its Managed Services portfolio, offering more proactive customer support and allowing businesses to benefit from reduced risks of downtime and enhanced productivity.

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Appirio continues European growth

Appirio, a global cloud consultancy, has announced a number of high profile customer wins, a...

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InfinityQS debunks Cloud Computing myths

Now available for download, “Cloud Mythbusters: Dispelling the Myths of Manufacturing in the...

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Cloud ‘wars’ ignore customer casualties

Survey respondents report staggering failure rates across 'tech giant' IaaS implementations...

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RadiusGroup works with Flexiant

RadiusGroup and Flexiant work together to bring cloud services to the Russian market.

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Zurich helps Cloud-dependent companies

Insurance enhancement protects businesses from income loss when cloud suffers physical damage.

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New Flexera Software App Portal release

Redesigned for rapid adoption by tech-savvy employees, App Portal helps ensure successful...

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Equinix and Ciena enable on-demand Virtual Network capabilities

Industry-leading data center provider deploys Ciena networking platforms to enable virtual cross...

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UXC Eclipse signs Cloud ERP and CRM partnership with SaaSplaza International

SaaSplaza and UXC Eclipse sign strategic partnership agreement to provide Cloud Services for...

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ShapeBlue expands service into Southern Africa

ShapeBlue, the leading independent global CloudStack integrator, announces the launch of a...

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Comms-care acquires Platform to bolster professional services offering to the channel

Comms-care, the leading provider of outsourced IT services for the channel community, has announced...

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JLT adopts netEvidence’s Highlight to improve employees’ experience of vital IT services

To gain a full understanding of how its employees experience its IT services, Jardine Lloyd...

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Videos

Why 24/7 IT defence is no longer just a ‘Nice-To-Have’ for SMBs

Nirav Shah, Founder & Director of Technical Excellence at Infrassist, explains that 24x7 IT monitoring and defence is essential for SMBs as an often distributed workforce needs protection around the clock, not...

Scaling cybersecurity and unlocking third-party risk management for MSP growth

In this discussion, David Primor, CEO of Cynomi, and Dennis Boone, President of SlashBlue, explore why third-party risk management is rapidly becoming essential for MSPs and MSSPs. They share real-world...

More tech, less productivity - what’s going wrong?

Ofir Bloch, VP at WalkMe, discusses the results of WalkMe’s fifth annual State of Digital Adoption report, which reveals that over half (54%) of workers bypassed AI tools and completed tasks manually at...

AI tools to digital employees: why traditional security models are falling behind

As AI tools evolve into a rapidly growing digital workforce, organisations are being forced to rethink how they secure them. In this conversation, Steve Wilson, Chief AI Officer at Exabeam, explains why AI...

Expert Opinions

Securing Your NAS: Best Practices for Data Protection

By Sergei Serdyuk, VP of Product Management, NAKIVO.

The OT blind spot in data centre resilience

Why visibility into supporting operational systems matters just as much as protecting core IT.

The shift from selling software to delivering outcomes in the race for real value

Based on an exclusive interview with Brian Duffy, Chief Revenue Officer at Atlassian, this article explores how AI is reshaping priorities at every level, with businesses under increasing pressure to move...

Building smarter factories: the role of network observability in automotive manufacturing

By Eileen Haggerty, area vice president, product & solutions at NETSCOUT.

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