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3 out of 4 of European businesses have invested in AI for CX

75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact...

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NEWS
Responsible AI - a top management issue

While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).

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NEWS
Study finds increasing network visibility is critical to improving security posture

Infoblox has published the results of a Forrester Consulting study, which found IT leaders around the world share a ubiquitous appetite for greater network visibility. The findings underscore a convergence in security with networking, which IT decisionmakers now view as the missing strategy that...

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NEWS
Kensu launches the first Data Observability Community Edition
  • Published in AI

Supporting the data community with the first free solution to monitor data pipelines and unleash the potential of this new category.

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NEWS
Blaize partners with Accton

Blaize has formed a strategic partnership with Accton, a premier provider of networking and...

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NEWS
BMC advances automation capabilities

New Control-M integrations help every Autonomous Digital Enterprise deliver business outcomes...

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NEWS
Riverbed launches Alluvio IQ Unified Observability Service

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by...

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NEWS
Developers to begin creating on PraSaga blockchain, SagaChain

PraSaga announces partial code release for patented blockchain operating system application...

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NEWS
PraSaga awarded patent for Blockchain First Class Object Model Operating System

PraSaga says that the U.S. Patent and Trademark Office granted the company a patent for its method...

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NEWS
DataQube launches first of its kind Edge-AI pre-production Lab

New Edge-AI Lab will be first Zeblok implementation in Europe, enabling users to “pilot”...

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NEWS
Survey shows organisations’ AI capabilities lag far behind ambitions

Respondents don’t trust AI enough to forego human-driven decision-making.

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NEWS
Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

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NEWS
Honeywell to collaborate with leading healthcare providers

Honeywell is transforming healthcare delivery by providing sensors and advanced digital technology...

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NEWS
SQream and Hitachi Vantara partner

SQream, the developer of a hybrid platform for rapid data analytics at scale, and Hitachi Vantara,...

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NEWS
Two-thirds of European SMBs yet to fully optimise their business for hybrid working

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year...

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Videos

Powering sustainable data centre growth

Rollo Maschietto, Policy Manager, Renewable Energy Association (REA), discusses the ways in which the data centre and energy sectors can work together to ensure delivery of the clean, reliable, and scalable...

Cybersecurity - as easy as MFA?

Michael Downs, VP, global sales at SecurEnvoy, discusses the importance of Multi-Factor Authentication (MFA) as a crucial part of any effective cybersecurity strategy.

Providing expert insights and guidance for M&A transactions

Ceasar Anquillare, Chairman & CEO, Winchester Capital, Nora L. Neergaard, Managing Director Europe & Co-Founder of WinStar and Dr David Bowen, Managing Director and Co-Founder of WinStar provide some...

Proactivity, AI and transparency - the top customer expectations

Andy Venables, CEO at POPX, discusses the findings of a new survey of 250 MSP leaders by POPX, which reveals a significant shift in expectations for MSPs in 2026. Unsurprisingly, security and AI featured...

Expert Opinions

From Chaos to Control: The Role of Frameworks in Building Resilient Cyber Security

By James Preston, Principal Security Consultant at ANSecurity.

Building the future, facing the neighbours: gigawatt data centres in 2026 

As AI leads to bigger data centres, power grids and public perceptions may shape what’s actually possible.   By Tate Cantrell, Verne CTO.

Should leaders be using AI to Bridge the Gap Between IT and Business?

By Martin Schirmer, Group Vice President of NEMEA, Cloudera.

The end of AI theatre – why 2026 will be defined by AI impact, not inputs

By Sven Peters, AI Evangelist, Atlassian.

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