NEWS
Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.

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NEWS
Kyndryl introduces new platform, Kyndryl Bridge

Platform brings transparency, order, and greater access to the latest technology innovations for customers.

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NEWS
Kyndryl and Elastic expand partnership
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Combining Kyndryl’s advisory, modernisation, management and enterprise AI services and Elastic’s search-powered solutions to help joint customers enhance their data-driven digital transformation initiatives.

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NEWS
3 out of 4 of European businesses have invested in AI for CX

75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact...

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NEWS
Responsible AI - a top management issue

While 84% of global executives believe responsible AI (RAI) should be on top management agendas,...

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NEWS
Study finds increasing network visibility is critical to improving security posture

Infoblox has published the results of a Forrester Consulting study, which found IT leaders around...

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NEWS
Kensu launches the first Data Observability Community Edition

Supporting the data community with the first free solution to monitor data pipelines and unleash...

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NEWS
Blaize partners with Accton

Blaize has formed a strategic partnership with Accton, a premier provider of networking and...

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NEWS
BMC advances automation capabilities

New Control-M integrations help every Autonomous Digital Enterprise deliver business outcomes...

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NEWS
Riverbed launches Alluvio IQ Unified Observability Service

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by...

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NEWS
Developers to begin creating on PraSaga blockchain, SagaChain

PraSaga announces partial code release for patented blockchain operating system application...

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NEWS
PraSaga awarded patent for Blockchain First Class Object Model Operating System

PraSaga says that the U.S. Patent and Trademark Office granted the company a patent for its method...

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NEWS
DataQube launches first of its kind Edge-AI pre-production Lab

New Edge-AI Lab will be first Zeblok implementation in Europe, enabling users to “pilot”...

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NEWS
Survey shows organisations’ AI capabilities lag far behind ambitions

Respondents don’t trust AI enough to forego human-driven decision-making.

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NEWS
Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

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Videos

Helena Fagraeus Lundström, T.Loop CEO, explains how T.Loop designs, builds and operates Data Energy Centers®, realised “on the edge” in buildings with heating needs that match with Data Energy...
Joyda Bianco, CFO of Hyperview, explains that the data centre industry is at a crossroads - facing both a growing talent shortage and a critical need for more diverse leadership – sharing her perspective on...
Edward Knight, MSP Director at Paessler, explains how the leading provider of IT and IoT monitoring solutions, has launched its first-ever dedicated Managed Service Provider (MSP) program, designed to help...
DCS talks to EcoCooling at the DCA's 2025 10x10 Event

Expert Opinions

By Manuel Sanchez, Information Security and Compliance Specialist, iManage.
Half a dozen pressing challenges driving the global data centre crunch. By Daniele Viappiani, Portfolio Manager at GC1 Ventures.