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Zendesk's AI-Powered revolution: enhancing customer experience
  • Published in AI

Discover how Zendesk's new AI-driven features are transforming customer service through advanced automation and analytics.

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NEWS
Zendesk acquires HyperArc to enhance AI-powered analytics

Zendesk extends its analytics capabilities by acquiring HyperArc, aiming to provide GenAI-powered insights to enhance customer intelligence.

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NEWS
Harnessing Agentic AI: balancing trust and collaboration for future success
  • Published in AI

Agentic AI offers vast economic potential, but trust and human collaboration are essential for effective deployment and scaling.

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NEWS
Addressing inequalities in AI access and training

The Adaptavist Group reveals workplace AI implementation is deepening inequalities, with discrepancies in access to AI tools and training affecting women's and lower earners' opportunities.

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NEWS
The rise of AI in cybersecurity: insights from ISC2's 2025 Survey

AI adoption is transforming cybersecurity, reshaping roles, and influencing hiring, as highlighted...

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NEWS
Enhancing identity security with generative AI: Quest Software's strategic release

Quest Software's new AI enhancement cuts down investigation time and addresses rising identity...

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NEWS
Revolutionizing cyber readiness: Immersive's new AI-powered lab builder

Immersive unveils its AI-enabled Lab Builder to advance cybersecurity training by offering...

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NEWS
AWS accelerates AI innovation with $100M investment

AWS expands its Generative AI Innovation Center to usher in the future of agentic AI, enabling...

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NEWS
Sinch AB innovates AI customer communications with Model Context Protocol

Sinch introduces the MCP, enhancing AI-driven communications across global customer interactions....

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NEWS
IFS appoints Kriti Sharma as CEO of IFS Nexus Black to lead Industrial AI innovation

IFS appoints Kriti Sharma as CEO of Nexus Black to spearhead innovative, agentic AI solutions for...

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NEWS
Filo Systems joins NetApp's Excellerator program

Filo Systems joins NetApp Excellerator to refine its AI-driven data compression solutions.

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NEWS
Perforce unveils AI-enabled testing breakthrough for global teams

Perforce Software transforms DevOps with AI-driven testing, eliminating maintenance and script...

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NEWS
Leveraging AI to elevate cybersecurity frameworks: the Okta-Palo Alto networks partnership

Okta and Palo Alto Networks integrate to enhance AI-powered cybersecurity, offering unified...

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NEWS
NETSCOUT's enhanced cyber intelligence with adaptive threat analytics

Discover NETSCOUT's Adaptive Threat Analytics, a vital addition to Omnis Cyber Intelligence to...

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NEWS
TigerGraph accelerates growth with strategic investment from Cuadrilla Capital

Amidst rising demand for AI solutions, TigerGraph secures investment to enhance its enterprise AI...

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Videos

Unlocking the power of Industrial AI

Michelle Buckingham, VP of Channel at IFS, discusses the company’s recent acquisition of TheLoops and its recent collaboration with TomTom before explaining how IFS is building a digital-first partner...

The AI opportunity - how the right storage is facilitating AI adoption - RAG

Eric Herzog, Chief Marketing Officer at Infinidat, looks at what the biggest challenges facing enterprises that want to adopt GenAI solutions today, the solutions that Infinidat offesr to facilitate easier AI...

Enabling high performance deep learning applications on edge devices

Avi Baum, CTO at Hailo, discusses why AI infrastructure needs are already shifting from centralized to edge, how telcos can evolve and future-proof their business to keep up with that transition, and what’s...

Collaboration, the thinking factory and digital transformation

Francisco Almada Lobo, Chief Executive Officer and Co-founder and Jeff Winter, Vice President, Business Strategy, both at Critical Manufacturing, provide some great insights as to the themes covered at the...

Expert Opinions

Paying a Premium for Cyber Insurance

Pulsant’s Natasha O’Brien explains why a resilient and sovereign digital infrastructure could represent the answer to escalating insurance costs.

The Hidden Cost of Manual Intervention in Capital Markets

By Dan Reid, CTO, Xceptor.

The AI Triple Threat: Identity Security Is the First Line of Defence

By David Higgins, Senior Director, Field Technology Office, CyberArk.

Protecting Data in the Cloud – It’s the Wild West Out There

In the rush to embrace cloud-first strategies, data security has become dangerously misunderstood, and the result is a fragmented, chaotic environment that’s starting to feel like the Wild West.

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