Artificial intelligence (AI) adoption in the UK public sector is undergoing notable change. As 88% of organisations embrace AI, only a minuscule 5% of these initiatives realise accelerated revenue. Addressing this gap, ICS.AI introduces its SMART: AI Transformation Programme, a solution that aims to combine a unified platform with a guaranteed savings model.
Having facilitated over 11 million resident interactions, ICS.AI has established a notable presence in public sector AI, particularly for mid-market solutions. This approach seeks to provide a more cost-effective option compared with major tech providers
Nonetheless, an enduring challenge persists in quantifying AI's return on investment (ROI). In contrast, ICS.AI's systemic methodology aims for tangible savings, as typified by Derby City Council's £12 million economisation when collaborating with ICS.AI.
With the UK's public sector straining under the weight of fragmented digital initiatives, ICS.AI’s SMART model signals a shift from superficial AI engagements to a consolidated, enterprise-wide embrace.
Martin Neale, CEO of ICS.AI, critiques the stagnant 'AI tourism’, where experimental endeavours rarely succeed. He elaborates on ICS.AI's strategy to endow businesses with an AI Target Operating Model (AI TOM), providing impactful efficiency realisation with guaranteed ROI.
Instead of scattered investments, ICS.AI offers a singular, Unified AI Platform that aims to address the following core functional domains:
- Front Door: Ensures round-the-clock resident access through digital interfaces.
- Staff Copilots: Augmenting workforce capabilities under the ethos of "AI for All."
- Agentic Back Office: Deployment of autonomous agents executing intricate processes.
Deployed in Derby City Council and other UK councils, the Programme has recorded the following outcomes:
- £12 million identified in savings thus far
- 1.4 million telephone inquiries handled with a deflection rate of 56%
- Considerable reduction in customer waiting times
Neale highlights Sovereign AI as a practical approach for UK public sector reform, offering a structured adoption pathway with measurable benefits.
The announcement coincided with the release of ICS.AI’s white paper ‘Local Government AI Transformation: From Strategy to Value’.
