Thrive launches managed AI services for mid-market businesses

Thrive, a global leader in technology outsourcing, has launched its innovative Managed AI services. This new offering aims to assist mid-market businesses in implementing AI strategies at scale, incorporating secure GenAI services and data assessment tools.

Many IT leaders are eager to integrate AI into their business operations but lack the knowledge or resources to execute effectively. Recent data from Gartner indicates that over 60% of CIOs have AI in their innovation plans, yet fewer than half believe their organisations can manage the associated risks.

To address these concerns, Thrive's Managed AI services deliver customised solutions for every phase of AI adoption. Through a customer-first approach, Thrive’s experts will assess clients' data readiness for AI, help define goals, and craft precise AI use cases. The focus remains on identifying required solutions and maintaining AI systems moving forward.

Bill McLaughlin, CEO of Thrive said, "At Thrive, we are committed to ensuring our customers are not left behind, understanding that AI can significantly impact their business. Developing our Managed AI services offering was a strategic decision and investment, enabling our customers to receive the support they need to lead in adoption while benefiting from the exceptional service and substantial ROI they expect from Thrive."

Central to Thrive’s approach is its high-touch consultative service model, which guides businesses through their entire AI journey. Key features of Managed AI include:

• Use Case Identification: Tailored coaching sessions direct businesses to use cases with tangible impact.
• Data Assessment: Establishing robust data infrastructure for AI initiatives.
• Security Implementation: Leveraging Thrive’s expertise in NextGen cybersecurity to protect data and AI systems.
• AI Policy & Governance: Ensuring compliance with best practices and informed decision-making regarding AI usage.
• Employee Training: Equipping staff with the knowledge to effectively use AI tools while minimising business risks.

Thrive's Chief Technology Officer, Michael Gray, highlighted the extensive technical preparation necessary for AI deployment, from data readiness to cloud optimisation. The Managed AI services are supported by a dedicated team of specialists ensuring a seamless adoption process.

Thrive is already managing Copilot implementations to optimise efficiency across customer industries. With its latest offering, Thrive ventures into personalised AI solutions that emphasise security and privacy, mitigating risks tied to public AI models. As AI and customer usage expand, Thrive remains committed to managing workflows for optimum performance and embarking on vertical model development to yield accurate, industry-driven insights.