ServiceNow to acquire Era Software

ServiceNow has signed an agreement to acquire observability and log management innovator, Era Software. Combined with ServiceNow’s acquisition of Lightstep in 2021, Customers will be able to gather actionable insights that deliver value across the business, all within a single solution purpose‑built for the era of digital business.

Observability is foundational to digital transformation as it provides developers with the necessary insights to understand the performance of strategic applications at scale, translating that data into business value. Yet within large enterprises, observability often remains siloed and costly, creating a fragmented and complex experience for DevOps and SRE teams. Era Software’s innovative technology and customer‑centric approach to log management complements and augments existing features within Lightstep, and accelerates ServiceNow’s path toward unified telemetry (logs, metrics, traces).  

“Digital transformation succeeds or fails based on unified observability,” says Ben Sigelman, general manager of ServiceNow’s Lightstep business unit and co‑founder of Lightstep. “Together, ServiceNow and Era Software are set up to deliver a unified and seamless observability experience within one solution, designed to scale.”

As a founding member of the OpenTelemetry project, Lightstep leads the industry in a vision toward unified telemetry. Together, Era Software and Lightstep will further extend critical, unified observability workflows, removing the confusing context switches that hinder DevOps and SRE productivity at most enterprises today. Unified telemetry allows teams to innovate fast with precision and control, helping modern organizations deliver better outcomes across all their technology investments, capitalizing on the promise of digital transformation.

"At Era Software, we created solutions to simplify the complex challenges of managing large volumes of observability data, with a particular focus on log management," said , CEO and co‑founder at Era Software. "We have always believed that observability should span across the enterprise. We are excited to join ServiceNow, as we further build a customer‑centric model of observability that can help transform the way people work."