Through this deal, HCL will support Falck’s business transformation by consolidating, simplifying and standardising Falck’s IT infrastructure operations through a centralised global service delivery model. The new centralised model will enable greater automation, improved cost transparency, enhanced operational efficiency and increased control. The delivery hubs for this engagement will include HCL’s newly inaugurated Global Delivery Centre in Gothenburg, Sweden and sites in the US and South America.
“We are looking forward to working with Falck to achieve significant efficiency gains from a unified IT infrastructure. HCL’s global service delivery model will enable Falck to optimise and evolve its IT landscape in tune with its changing business demands”, said Pankaj Tagra, EVP, Nordic & DACH Business Head at HCL Technologies.
Falck operates in 35 countries and has more than 37,000 employees. The business consists of three core business units: Ambulance, Healthcare and Assistance. Falck’s current IT landscape includes a web of data centres, networks and operating systems around the world, which work to keep the company online every day. In partnership with HCL, Falck will now embark on a transformation journey to consolidate this landscape.
