The managed support services will offer GCP customers added cloud architecture support, onboarding, data migration expertise, as well as ongoing operational support for customers, to help ensure optimal cloud application performance.
As multi-cloud adoption increases, more businesses are moving to Google Cloud Platform to run critical workloads. According to 451 Research, the adoption of Google Cloud has nearly doubled over the past year.
“The strategic relationship with Google is an exciting launch that addresses a growing market need,” said Patrick Lee, general manager of the Google business at Rackspace. “The momentum around GCP is building, and as businesses move workloads to this platform, they’re looking for expertise and a support partner to help with that journey. By providing Fanatical Support® for Google Cloud, we will be able to help deliver value to joint customers and help them meet their evolving business needs.”
“Rackspace’s commitment to providing results-obsessed customer service mirrors Google’s commitment to customer support,” said Benjamin Smith, director, Engineering Support, Google Cloud. “We’re working with Rackspace to extend on-call engineering support to our shared customers. Rackspace already has Google Certified Professionals on staff, and we will continue to work together to roll out managed services for GCP.”
“The partnership between Rackspace and Google is a natural fit,” said Michelle Bailey, chief research officer, 451 Research. “Both companies have strong technical capabilities and the pairing of Rackspace’s strong service culture with Google's Customer Reliability Engineering (CRE) practice is an important step forward in providing enterprise-ready customer support capabilities on the Google Cloud Platform (GCP). We continue to see rising adoption of GCP globally, so there is real value to Rackspace in being the first to market with this type of managed services partnership that seeks to bring cloud-native capabilities to traditional enterprise customers and business-critical applications.”
