NEWS
Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Equinix hires new head of EMEA Channel Partner Program

Former Palo Alto Networks channel chief, Oren Yehudai, to lead Equinix EMEA program as digital disruption continues to evolve enterprise needs.

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Where next for the agritech revolution?

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS
REN inaugurates Riba De Ave data centre

REN – Redes Energ?ticas Nacionais - has inaugurated the Riba de Ave data centre, an infrastructure which allows to significantly strengthen the security of the Security Telecommunications Network (RTS – Rede de Telecomunica??es de Seguran?a) and of the remaining critical information...

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NEWS
Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and...

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution...

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Ciena unveils new capabilities to help network operators prepare for 5G

Introduces open and adaptive wireline network architecture to enable scale and automation.

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With just a few clicks to the Edge Data Centre

Rittal launches Edge Data Centre Configurator.

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Quick quantum

Toshiba Europe GmbH has developed what it says is the world's fastest quantum key distribution...

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Storage with charm

Storage Made Easy (SME) has announced the availability of the Storage Made Easy™ Enterprise...

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Juniper Networks’ expanded portfolio makes enterprises multicloud-ready

Expanded portfolio in the data centre, campus, branch and cloud simplifies the journey to a secure...

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NEWS
Edmond de Rothschild banks on LzLabs for modern mainframe alternative

Moving core banking system and data to Linux-based x86 fosters greater innovation, integration and...

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Videos

Sophie Cheng, Sinch’s SVP of Product Marketing, discusses the findings of the company’s recent report, the state of customer communications, which explores how brands are adapting their engagement...
Francisco Almada Lobo, Chief Executive Officer and Co-founder and Jeff Winter, Vice President, Business Strategy, both at Critical Manufacturing, provide some great insights as to the themes covered at the...
Andreas Keiger, Chief Revenue Officer at ZutaCore, discusses the AI power density challenge facing data centre owners and operators, looking at the various liquid cooling options available to address the...
Meredith Kendrick, Product Line Manager at AFL, explains the company’s DENALI platform – with a particular focus on how it supports increasing fibre density demands in rapidly evolving, GPU-intensive fibre...

Expert Opinions

By Matt Sherwen, Managing Director of Sherwen Studios.
By Krishna Narayanaswamy, Chief Technology Officer (CTO) at Netskope.
By Kirsty Biddiscombe, EMEA Business Lead for AI, ML & Data Analytics, NetApp.
It’s easy to be astonished by how fast AI has progressed. But industry insiders are equally amazed by the pace at which the infrastructure underlying artificial intelligence has developed – and the surge...