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Let the games begin

Why IT Monitoring is set to emerge as a champion during this summer of sporting events. By Martin Hodgson, Director Northern Europe at Paessler GmbH.

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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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VIDEO

Sustainability – time for a revolution? Part 1

Pankaj Sharma, Schneider Electric's Global Executive Vice President, Secure Power Division, discusses the sustainability gap, with too many organisations talking up their environmental credentials, but failing to implement the necessary actions.

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VIDEO

IT department central to IT decentralisation

Arun Kumar J, Regional Director - UK, ManageEngine, discusses the company’s recent IT at Work – 2022 and Beyond report, which finds that, while the majority of organisations are on a path to IT decentralisation, the importance of the IT department cannot be overstated as the driving force behind such a digital transformation strategy.

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Provides business intelligence to reduce OpEx in cloud for multiple accounts.
Seven-year ICT services contract spans 23 countries and 10,000 staff.
Zenture Partners joins forces with Momentum, enhancing telecom lifecycle management with...
ConnectWise brings core and advanced network monitoring and management capabilities to its...
Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...
The Central Nervous System for IT gives enterprises the deepest visibility into complex multi-cloud...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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