Digitalisation World

TrueSight: BizOps for Capacity Management

Published in IT Management + Service

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

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Stephane Zantain on Customer Engagement

Published in Digital Business Internet of Things IT Management + Service

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Optimising the digital employee experience: Nexthink on the importance of proactive IT management

DW talks to Jon Cairns, Nexthink’s VP of Technical Services, focusing on the workplace changes...

Sports broadcaster wins with New Relic

Craig McLean, VP of Engineering at DAZN Group, a global sports entertainment platform, explains the...

Making the most of IT management - NinjaRMM

Andre Schindler, General Manager EMEA at NinjaRMM, provides an update on recent technology and...

How AIOps can help end users to identify and address IT infrastructure performance issues

In the second part of a two part interview, Digitalisation World talks to Virtana’s Managing...

DCW 2024: DCS Talks to Gareth Meyer, Technimove

In this video we talk to Gareth Meyer from Technimove

Delivering sustainable decommissioning and circular economy outcomes

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT...

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

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