Digitalisation World

ServiceNow to acquire Lightstep

Published in AIOps IT Management + Service

Acquisition will help ServiceNow customers accelerate digital transformation with insight‑driven, action‑oriented workflows.

NEWS

Transforming IT Service and Asset Management?

Published in AIOps IT Management + Service

Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal issues in real-time for contextual, personalised employee experiences in the Everywhere Workplace.

NEWS

ManageEngine launches RMM Central

Published in AIOps IT Management + Service

ManageEngine has launched RMM Central, a new unified remote monitoring and management solution for managed service providers (MSPs).

NEWS

Delivering data centre innovation

Published in Infrastructure IT Management + Service Networking

Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system (OS).

NEWS

ServiceNow enables better experiences

Published in IT Management + Service

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

NEWS

Contact centres require human touch to function in a hybrid world

Published in IT Management + Service Telecoms + Mobile

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more

IT Management + Service

ServiceNow to acquire Lightstep

Transforming IT Service and Asset Management?

ManageEngine launches RMM Central

Delivering data centre innovation

ServiceNow enables better experiences

Contact centres require human touch to function in a hybrid world

Dell NativeEdge 2.0: reimagining edge operations

Severn Trent turns to IGEL OS

Quantum Scaling Alliance: Pioneering Scalable Quantum Computing

PKF Littlejohn soon to enhance IT efficiency with ControlUp's advanced solution

Kyndryl introduces new platform, Kyndryl Bridge

Cloud integration and DevOps capabilities

Latest Video

Stephane Zantain on Customer Engagement