NEWS

DX investment boosts employee wellbeing

Employees from organisations with high quality DEX report over 75% less downtime and are 30% less likely to leave their employers.

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NEWS

Companies shift 'left and right' for quality, secure application code

The balance of deploying secure applications vs. time to market continues to be the biggest risk to organizations.

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NEWS

3 out of 4 of European businesses have invested in AI for CX

75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.

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NEWS

Responsible AI - a top management issue

While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).

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Local council drives increased productivity, increased customer service hours, flexibility and...
Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and...
Almost half (44%) of home workers have had monitoring software installed.
Nexthink celebrates its 20th anniversary by acquiring digital adoption trailblazer AppLearn,...
More than 60% of businesses are now considering how IT can help them be more sustainable, according...
A new standard supporting enterprises through dual Agile and Digital Transformation initiatives,...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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