VIDEO

Delivering an optimised digital customer experience

Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

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NEWS

Funding shortfall puts innovation plans in jeopardy

33% of businesses have insufficient financial resources to innovate.

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NEWS

The IT sector’s battling to meet objectives due to pressing skills shortage

Skill shortages are stifling the IT industry’s growth, with the majority of IT businesses (92%) feeling there’s a significant gap between the skills held by their current workforce and those needed to meet business objectives.

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NEWS

Hornetsecurity releases “Microsoft 365: The Essential Companion Guide”

Hornetsecurity’s essential guide to Microsoft 365 will assist companies with navigating M365 and successfully transitioning to the cloud.

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BLOG

Ensuring future resilience by maximising technology investments

By Chris Norton, Managing Director, InterSystems UKI.

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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