Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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New cluster to investigate how to make simulations easier and faster.
New product provides automated tagging and classification with actionable metadata for secure data...
Second Annual Informatica – IDC Global CDO Survey finds that CDOs spend 35% of their time...
Partnership provides greater visibility and accessibility of mainframe data for management and...
Study shows today’s IT leaders often ignore data and external advice when making decisions.
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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