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Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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Advanced 365 SME selects Telstra to help provide Infrastructure-as-a-Service to the UK SME market

Gives SMEs access to a market-leading cloud infrastructure and global network.

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Five reasons to move business operations to the Cloud

By Paul Black, CEO of sales-i.

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Shift in demand from traditional hosting to Infrastructure as a Service

43% of European service providers seeing strongest demand for IaaS, up from 36% last year.

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Leading software providers go “all-in” with AWS

Acquia, Emdeon, IMS Health, Informatica, Pegasystems, and Splunk among top enterprise ISVs powered by the AWS Cloud.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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SQS launches testing-as-a-service

Strategic UK partnership will improve the quality of web and mobile applications and end user...

Defining performance is key to cloud reaching its potential

Infrastructure as a Service (IaaS) providers who fail to define SLAs for compute or storage...

Capitalonline taps IBM

Capitalonline Data Service Co., LTD (CDS), one of China’s leading internet data center (IDC)...

Enterprise streaming solution for hybrid data management

Providing a single, comprehensive, and scalable enterprise-grade streaming data management solution...

Rise in IT administrators wanting a career change

Three-quarters of IT admins looking at exiting current roles due to on-the-job stress levels, with...

Businesses fail to measure or monitor customer service quality

Research highlights lack of consensus on what quality means and finds many businesses prevented...
Latest Video

Maximizing Your Quality of Life with Genomic Data

Meet Hakon Gudbjartsson, PhD, WuXi NextCODE CIO, and Data Visionary. Learn how Dr. Gudbjartsson is helping organizations use data to improve the health and quality of life of people around the world.

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