Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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Extended integrations and enhancements make it easier to integrate predictive analytics within...
Latest version transforms data self-service with enhanced intelligence, enabling a wider variety of...
Agilitas launches ‘EVOLVE for Your People’ Report.
The collective aims to utilise connected car data to better reduce traffic congestion and CO2...
Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside...
New research from Qlik explores how advancements in use of analytics is delivering a data-informed...
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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