Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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Markerstudy Insurance Services Limited, the UK’s largest managing general agent, has invested in...
Email analysis helps Nationwide better understand customer issues and resolve common problems...
In the largest global report on data streaming, 89% say DSPs make AI adoption easier.
The first cloud-native platform built for technology intelligence, Snow Atlas delivers fully...
DataFest19 to showcase Scotland’s leading role in data science and AI at over 60 events from...
New cloud, machine learning and security advancements accelerate enterprise-wide analytics to...
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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