Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

Read More





Region’s surging demand for digital services offsets decline in traditional sourcing value.
Spectra Logic has announced the results of an independent survey conducted by market research...
Recent research from The Bunker has found that while a majority of organisations are...
Latest releases of Citrix CloudPlatform and Citrix CloudPortal Business Manager increase...
Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for...
AWS Key Management Service gives customers centralized, secure control over the encryption keys...
Latest Video

Security considerations for private Cloud

Cybersecurity today can feel complex, especially if you are moving to or managing cloud security. But it doesn’t have to be. Hear from Rackspace Principal Architect, Luke Huckaba, as he explains some of the major concerns around Private Cloud and Security, and how Rackspace is helping to solve these issues both internally and for customers.

Read more