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Customer satisfaction better in the cloud?

NICE inContact CX Transformation Benchmark study finds 40 percent of companies are very likely to invest in four or more customer service channels in the coming year.

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NEWS

Raising the bar for continuous data protection

Product version delivers deeper integrations with VMware, Hewlett Packard Enterprise and Microsoft Azure along with enhanced security and cloud capabilities.

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NEWS

Cloudera launches enterprise data cloud

Cloudera has launched the Cloudera Data Platform (CDP). CDP is an integrated data platform that is easy to deploy, manage, and use. It delivers powerful, self-service analytics across hybrid and multi-cloud environments with the granular security and governance policies that IT leaders demand. CDP is a new approach to enterprise data that delivers a full range of analytic capabilities from the Edge to AI.

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Data centres urged to re-evaluate contingency plans due to increasing outages

Many data centres are in danger of experiencing significant downtime during a power failure as it’s revealed that one quarter of UK energy decision makers do not have a contingency plan in place.

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Alfresco Launches Platform As A Service

Alfresco Software plans to significantly broaden cloud deployment choice with the introduction of Alfresco Cloud, which brings the Alfresco Digital Business Platform to enterprises in an easy to consume fully managed environment.

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NEWS

Atom bank accelerates transformation with Google Cloud

When building a radically different bank in an industry dominated by centuries-old institutions, you need to be both creative and nimble. For Atom bank, the UK’s first mobile-only bank, the secret to its success lies in its technology stack, which is now powered by Google Cloud.

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Extreme Networks enriches Partner Program

Expanded training, certifications and incentives increase partner ability to deliver better...

Rackspace aids British Heart Foundation’s mission to beat heartbreak by 2030

Charity migrates to Microsoft Azure with Rackspace for IT modernisation, supporting a more robust...

Schipol sets sights on digital success

Europe’s third largest airport works to create great passenger experience with new digital...

Companies left in the dark as two-thirds admit cloud apps being implemented without their knowledge

More than two-thirds (67 per cent) of organisations admit that unauthorised cloud applications are...

TomTom expands partnership with Microsoft

TomTom selects Microsoft Azure as its preferred cloud provider; TomTom location-based services will...

Advancing hybrid cloud strategy

Empowers customers to build digital transformation with automation, more choice, optimized...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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