Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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Findings show there is an expectation gap between expected benefits of the public cloud and what...
ServiceNow has signed an agreement to acquire Neebula Systems for approximately $100 million in an...
Fujitsu launches a new cloud-based solution that minimises the risks, costs and complexity of...
Cobweb Solutions, Europe’s largest hosted exchange provider, has been nominated as a finalist...
Leading connectivity and data centre solutions provider in West Africa, MainOne, constructed West...
Online learning courses, an integral part of membership scheme for channel sales professionals,...
Latest Video

The most secure data centre in Scandinavia?

Hidden deep in a mountain, Green Mountain’s data centre is cooled by the cold waters of a Norwegian fjord. Working with nature, Green Mountain is saving energy and protecting the environment — leading the way to cutting data centre energy use by a third.

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