Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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New AWS Infrastructure will enable customers to run workloads in the Middle East and serve...
ExtraHop has announced its top predictions for enterprise IT in 2014. Based on insights gleaned...
With cloud computing firmly entrenched in current IT operations, organisations are turning their...
Pulsant has appointed industry expert Nick Hayne to the position of Business Development Manager.
Nearly half of all cloud app activities and more than one-third of all data leakage policy...
Splunk Inc. has announced the general availability (GA) of Splunk Cloud™, a new service that...
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The most secure data centre in Scandinavia?

Hidden deep in a mountain, Green Mountain’s data centre is cooled by the cold waters of a Norwegian fjord. Working with nature, Green Mountain is saving energy and protecting the environment — leading the way to cutting data centre energy use by a third.

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