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Survey reveals industry’s most important digital trends

In a new survey, Chatbots are still at the top spot as the digital trend considered most important for organisations to embrace in the coming months.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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NEWS

AI and related technologies could create around 90 million more jobs in China

Around 26% of existing jobs in China could be automated over the next 20 years, but this is projected to be more than offset by job creation of 38%, giving an estimated net gain of 12%.

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NEWS

Robot revolution promises 58 million extra jobs in next five years

Latest research from the World Economic Forum forecasts that by 2025, machines will perform more current work tasks than humans, compared to 71% being performed by humans today.

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Intelligent automation can unlock $850 million annual value for CSPs

CSPs across North America, Europe, Latin America, EMEA and APAC disclose plans for automation.

Nine in 10 companies see ‘Self-Service’ as the future for customers

A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing...

Lack of skills and complexity of bot management the biggest barriers to scaling up automation and AI programmes

New research finds majority of organizations prioritizing automation skills and cloud-based...

Digital robot saves five years in administrative time

Conwy Council has successfully migrated 11 million data records in just four months, by supporting...

IPsoft elevates Amelia

IPsoft unveils new avatar for Amelia®, its market-leading Digital Employee™, to deliver the most...

Appian launches Appian RPA

Leading digital process automation platform completes unified automation stack with native cloud...
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A Global Conversation on Artificial Intelligence

Ethics and AI: can we have both?

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