NEWS

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

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NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Software AG has extended its partnership with Dell Technologies in which the company will bundle...
Data insights will move from digital to physical interactions with the mining of vast new sources...
Manufacturing giants employ updated IoT analytics from SAS including streaming analytics and...
McConnell Dowell, a leading infrastructure construction company has selected Orange Business...
Research by Harvard Business Review Analytic Services, sponsored by ThoughtSpot, shows only 7% of...
CSPs across North America, Europe, Latin America, EMEA and APAC disclose plans for automation.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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