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Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Verizon Business to accelerate IoT solution creation and deployment with Microsoft Azure

Verizon Business plans to simplify and accelerate end-to-end IoT solution creation by providing all...

Survey raises privacy and security concerns for IoT manufacturers

New research shows privacy, security are frequently key consumer concerns and drive buying...

Nordex Group adopts IoT to manage clean-energy wind farms

Software AG's Cumulocity IoT has been selected by The Nordex Group, a global manufacturer of...

Organisations are gearing up for more ethical and responsible use of Artificial Intelligence

Ninety-two per cent of AI leaders train their technologists in ethics; 74 per cent evaluate AI...

IoT ROI is less than three years

Over half of business and IT leaders now expect return on investment for IoT projects within three...

Remote digital monitoring part of COVID-19 response

Chelsea and Westminster Hospital NHS Foundation Trust and its charity CW+ are playing a central...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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