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Expert Opinions

NEWS
Driving digital transformation through disruption

The COVID-19 pandemic is one of the biggest business disruptors in history. Every company, in some variation needed to rapidly adapt their operations. Many organisations were forced to shift entire workforces to remote working models, which sizeable companies like Twitter, Facebook and Google have...

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AI-powered voice analytics are now ready to power the digital-first contact centre in 2021

AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. Gerry de Graaf, Managing Director of award-winning AI voice analytics provider Xdroid, discusses how this advanced tech can...

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NEWS
Graph Data Science: Machine Learning’s Secret Sauce?

Neo4j’s Alicia Frame says graph technology’s ability to learn rapidly will take enterprise applicable machine learning to new heights.

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Overcoming six AI challenges in 2021

Gurpreet Purewal, Associate Vice President, Business Development, iResearch Services, explores how organisations can overcome the challenges presented by AI in 2021.

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NEWS
Applying IoT to customer service operations – how businesses can adopt a practical approach

By Alex Black, chief technology officer, Enghouse Interactive.

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NEWS
How to thrive in the enterprise AI era

Enterprise AI is the ability to embed AI methodology — which combines the human capacities for...

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How and when to adopt AI – Conga’s digital maturity model

By Ash Finnegan, digital transformation officer, Conga.

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The robots are ready – how can business leaders take the leap?

By Neil Murphy, Global VP at ABBYY.

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NEWS
How a hybrid approach is the best way forward

By Aaron Foster, Technical Director, TelcoSwitch.

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Three ways to protect your network as home working looks set to continue

By Chris Huggett, SVP EMEA, Sungard Availability Services.

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NEWS
Out with the old, in with the MACH

A new approach to IT architecture is needed to drive enterprises into the future By Kelly...

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NEWS
How Innovation Extracts Value from Invention

By Dr. Colin Parris, Senior Vice President and Chief Technical Officer, GE Digital.

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Videos

Meshing matters in the DC

Keith Sullivan, Director of Strategic Innovation at AFL, explains what meshing means in the context of data centres and why it is particularly important when it comes to GPU-intensive, AI compute workloads....

DCS speaks to Wireless Systems at DCW Madrid

Data Centre World Madrid 2025

General disillusionment with GenAI, but (other) AI can help

Maxime Vermeir, Senior Director of AI Strategy at ABBYY, discusses the results from ABBYY’s State of Intelligent Automation: GenAI Confessions 2025 survey, which reveals challenges in implementing Generative...

Q-Day - are you ready?

Paul Savill, Global Practice Leader for Network and Edge at Kyndryl. Spends his time helping major organisations modernise their infrastructure to make the most of AI, strengthen security and prepare for the...

News

UK firms encouraged to support sustainable tech disposal

As Windows 10 support ends, SocialBox.Biz pushes for responsible tech reuse to mitigate e-waste and boost digital inclusion.

Arrow Electronics partners with Supermicro for EMEA AI solutions

Arrow Electronics collaborates with Supermicro to distribute cutting-edge AI infrastructure in EMEA, enhancing offerings for channel partners.

Nokia partners with Telecom Italia to enhance 5G network

Nokia secures a three-year deal with Telecom Italia to expand Italy's 5G network, incorporating AI and energy-efficient solutions.

UK IT leaders struggle with upcoming sustainability reporting standards

New research finds many UK IT leaders are unprepared for the forthcoming Sustainability Reporting Standards, essential for transparent climate reporting.

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