Expert Opinions | Digitalisation World

Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

Published in AI Robotic Process Automation

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying that UK consumers are expected to spend £2.5bn online, Santa Claus is looking closely at the trends and planning ahead to ensure that he can meet customer demand during the December festive season....

NEWS

Four key considerations for enterprises starting their journey into machine learning

Published in AI Machine Learning

Machine learning is having a profound impact on many organisations. It is enabling functionality ranging from personal shopping recommendations to automated customer support through to financial fraud detection and compliance. Ninety per cent of CIOs using machine learning expect it to help them...

NEWS

Overwhelmed by IoT?

Published in AI Internet of Things

Understanding its Limitless Possibilities and Implementing Technology to Support Legacy Systems. By Nick Offin, Head of Sales, Marketing and Operations, Toshiba Northern Europe.

NEWS

The future of retail: personalised AI-driven customer ‘extra-periences’

Published in AI Everything AI

The future of retail lies in customer-centric applications of smart technology, artificial intelligence (AI) and new, emerging technologies such as virtual and mixed reality, biometrics and omnichannel ecommerce experiences. By Anil Gandharve, VP and head of Retail, CPG and Manufacturing,...